Terms of Service & Privacy Policy

Terms of Service

1. Services

Spare Hands AI ("we," "us") provides an AI-powered phone answering and virtual receptionist service (the "Service") that answers, routes, and responds to calls and messages on behalf of subscribing businesses ("Customer," "you"). Specific features, call volume limits, and integrations included in your plan are described at signup or in your order confirmation.

2. Fees and Billing

All prices are in Canadian dollars (CAD). Your billing starts on the date you save your payment details at checkout, or on a later start date we agree with you in writing ("Billing Start Date"), and follows this schedule:

• Setup deposit — $99: charged on your Billing Start Date to begin onboarding.
• Setup balance — your plan's monthly fee minus the $99 deposit: charged 7 days after your Billing Start Date, while we build, configure, and connect your AI receptionist. The setup balance for each plan is listed below.
• Monthly service fee: no monthly fee is charged for the first month after the setup balance. Your monthly fee is then charged one month after the setup balance, and on the same day each month after that, until you cancel.

Your setup balance and monthly fee depend on the plan you choose. Each plan includes the number of call minutes per month shown below:

• Starting: $600 setup balance, then $699/month, including 1,000 call minutes
• Growth: $900 setup balance, then $999/month, including 1,500 call minutes
• Professional: $1,200 setup balance, then $1,299/month, including 2,000 call minutes
• Business: $1,500 setup balance, then $1,599/month, including 2,500 call minutes
• Enterprise: $1,800 setup balance, then $1,899/month, including 3,000 call minutes

• Overage: if you use more call minutes in a billing month than your plan includes, each additional minute is charged at $0.95, regardless of your plan. Overage charges are billed to your payment method on file with your next monthly fee.
• Taxes: prices exclude applicable sales taxes (such as GST/HST), which are added to your charges where required by law.
• Payment authorization: by entering your payment details at checkout, you authorize us to charge your payment method on file for the setup deposit, the setup balance, the monthly fee for your plan on each date described above, and any overage charges, plus applicable taxes, until you cancel. Payments are processed by our payment provider, Stripe; we do not store your full card number.
• Failed payments: if a charge fails, we may retry your payment method and contact you to update it. If payment is still not received, we may suspend the Service until your account is brought up to date.
• Plan and price changes: you may ask to move to a different plan at any time, and the new monthly fee applies from your next billing date. We may change our prices for future billing periods with at least 30 days' notice; continued use of the Service after a price change takes effect constitutes acceptance of the new price.

3. Term, Cancellation, and Auto-Renewal

After setup, the Service is month-to-month and renews automatically each month unless cancelled. You may cancel at any time by emailing mo@sparehands.ai. Cancellation takes effect at the end of your current billing period, and you will not be charged for the following month. If you cancel during setup, before the setup balance has been charged, the setup balance will not be charged. There is no long-term contract or early termination fee.

4. Refund Policy

The setup deposit and setup balance are non-refundable once onboarding work has begun. Monthly service fees are non-refundable and not prorated for partial months; if you cancel mid-cycle, you retain access to the Service through the end of the period already paid for. Refund exceptions, if any, are granted solely at our discretion. The 30-day money-back guarantee advertised for custom software builds does not apply to the Service.

5. Customer Responsibilities and Acceptable Use

You agree to provide accurate business, contact, and billing information and to keep it current. You may not use the Service for unlawful robocalling, spam, harassment, or any purpose that violates applicable telecommunications or consumer protection law. We may suspend or terminate accounts that violate this section.

6. Service Availability and Limitation of Liability

The Service is provided "as is." We work to maintain reliable uptime but do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages (including lost calls, lost business, or lost revenue), and our total liability for any claim is limited to the fees you paid in the 3 months preceding the claim.

7. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or posted on this page with an updated effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

8. Governing Law and Contact

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. Questions about these Terms or your account can be sent to mo@sparehands.ai.